We are committed to protecting your privacy. Your personal information, including your mobile number, will never be shared with third parties for marketing purposes under any circumstances. Your data will not be transferred to external organizations.
We implement strict measures to prevent unauthorized access, use, or disclosure of your information.
You have the right to opt out of receiving SMS or other messaging campaigns from us at any time. To stop receiving future SMS communications, reply "STOP" to any message you receive from us or contact us directly using the information provided on our website.
WHY DO WE COLLECT PERSONAL INFORMATION?
When you first become a client or whenever you acquire or renew a product from us, we need to collect personal information. Common purposes for which we collect your personal information are to:
- Enable us to acquire or renew and insurance policy for you.
- Assist you and assess your ongoing needs for insurance.
- Assess your need for other products which we may be able to assist you with and offer to you.
- Ensure your information is accurate and up to date.
- Protect us both against error and fraud.
WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?
Personal information is information that identifies you as an individual client and relates specifically to you. Depending on the purpose(s) for which we need to collect it, we may ask for the following personal information about you including, but not limited to:
- Basic information such as your name, address, telephone and fax numbers, email address, birthdate, and marital status.
- Claims history
- Credit and past payment records.
- Driver’s record
- Details about your property such as the value of your home and its contents
- Medical information such as any condition that may affect the safe operation of a vehicle.
- Employment history
Please also note that calls to and from Hovey Insurance may be recorded for quality assurance. Should you object to call recording, please visit our office in person, write to us or reach us on-line.
WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?
We will often need to share your personal information with others to serve your needs. These other parties commonly include:
- Insurance companies
- Other insurance brokers or agents
- Credit organizations.
- Professionals collaborating with us such as adjusters or lawyers.
- Financial institutions. For example, the organization that carries your mortgage.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
- To protect your personal information and right to privacy, we will:
- Not collect, use, or disclose your personal information for any purpose other than that purpose for which it is intended.
- Keep your personal information only for as long as we need it to fulfill the stated purpose or as required by law.
- Maintain your personal information in as accurate, complete, and up to date a form as possible.
- Respond to any request you may make to access or correct the personal information we hold about you.
- Obtain the appropriate consent from you for the collection, use or disclosure of your personal information.
CONSENT
We may obtain your express consent, or we may determine that consent has been implied by the circumstances.
- We might ask you for your express consent in writing, for example in a signed consent or application form.
- We may ask for your express consent in person or over the telephone.
- We may determine that by seeking insurance through our organization, your consent has been implied for us to deal with your personal information in a reasonable manner.
- There are also legal exceptions in which we will not need to obtain your consent or explain the purposes for the collection, use or disclosure of your personal information. For example, this could apply when there is an emergency, or if it is necessary for your protection or ours.
YOU CAN CONTROL HOW WE MANAGE YOUR PERSONAL INFORMATION
We want you to know that your do have choices in this matter. You could refuse to obtain, use, or share your personal information or you could withdraw a previously given consent at any time.
By doing this however, depending on the situation, you may be limiting or even preventing our ability to provide you with the product or service you desire. For example, if you do not allow us to obtain information about your driving record and insurance history, it is unlikely that we will be able to provide you with auto insurance.
We would be happy to discuss situation with you to help you with your decision.
We are committed to providing the highest level of service and to treating you with respect and courtesy.
Please contact our Privacy Officer if you wish to access your personal information, which to change your consent in the ways in which we may collect, use or disclose your personal information, or have a complaint about our privacy policies or the manner in which we have handles your personal information.
We will respond to your promptly and do our utmost best to resolve your concerns. For more information on federal privacy laws, please contact the Office of the Privacy Commissioner at 1-800-282-1376 or visit their website at www.privcom.gc.ca.